Cancellation and Refund Policy

1. Order Cancellation

  • Before Shipping: You may cancel your order before it has been shipped. Contact our customer service team at [email] or [phone number] to request a cancellation.
  • After Shipping: If your order has already been shipped, you will need to follow our return process.

2. Returns

  • Eligibility: Items must be unused, in original packaging, and returned within [number] days of delivery.
  • Process: Contact our customer service team to initiate a return. You will receive instructions on how to return the item.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

  • Processing Time: Refunds will be processed within [number] days after we receive the returned items.
  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
  • Non-Refundable Items: Certain items, such as perishable goods and personal care products, are non-refundable.

4. Exchanges

  • We offer exchanges for items that are defective or damaged. Contact our customer service team to arrange an exchange.

5. Contact Us

For any questions regarding cancellations, returns, or refunds, please contact us at: