FAQ

Yes! To upgrade your rank you only need to pay the difference for the new rank. Simply submit a ticket via our Support system (CLICK HERE) and select the 'Rank Upgrades' department. A staff member will assist you as soon as possible to organise your rank upgrade.

You sure can! Players can own as many kits as they like. Owning multiple ranks even has its own benefits. Be sure to check out the perks on our Store (CLICK HERE).

It is a requirement when purchasing a rank on our store that you're in-game to ensure you receive your RP. However if you weren't in-game, please submit a ticket via our Support system (CLICK HERE) and select the 'Donation Support' department. A staff member will assist you as soon as possible to resolve your issue.

Sure! We love bringing new staff members on board. Simply submit a ticket via our Support system (CLICK HERE) and select the 'Staff Applications' department. Be sure to answer all questions to the best of your ability and a Server Manager will get back to you as soon as possible.

We do not encourage staff abuse at all! If you witness something like this, please do not hesitate to submit a ticket via our Support system (CLICK HERE) and select the 'Staff Complaints' department. A Server Manager will look into your complaint and get back to you as soon as possible.

1000x wipes every Tuesday and Friday at 9am AEST (RP wipes every fortnight).
25x wipes every Friday at 9am AEST.

We love hearing how we could improve our servers for the players. Please submit a ticket via our Support system (CLICK HERE) and select the 'Server Suggestion' department. We cannot guarantee all suggestions will be implemented, however they will be considered within the staff team.

By the sounds of it, things haven't gone your way and you're banned from the AusVeda servers. If you think that you should be given another chance, please submit a ticket via our Support system (CLICK HERE) and select the 'Ban Appeals' department. Please answer all questions to the best of your ability for the best chance in being unbanned.